1. Introduction
1.1 Purpose
The Responsible Gaming Policy serves as a framework to ensure that gambling activities are conducted in a manner that prioritizes the well-being of all stakeholders involved. The policy is designed to create an environment where players are informed about the potential risks of gambling and are provided with the necessary tools and support to make informed decisions regarding their gambling behavior. The policy is designed to reduce the risk of problem gambling, prevent underage gambling, and offer support and assistance to those who may need it.
1.2 Commitment to Responsible Gaming
We are fully committed to ensuring that gambling remains a safe and enjoyable form of entertainment for all players. We understand the potential risks involved and the importance of fostering an environment where players can enjoy their gaming experience responsibly and without harm. If you have any Responsible Gambling concerns, please contact us at: [email protected]
2. Limits
2.1 Limits Description
To assist players in gambling responsibly, we offer the Personal Limits feature. Customers can set limits on the amount they deposit, lose, wager, spend in one game, or on their account activity on the whole.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If a player requires further information or assistance regarding Personal Limits, they can contact our support team in live chat or via email.
Deposit Limit. A limit on deposits for a day, a week, or a month.
Loss Limit. A limit on losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. A player can set a Cooling-Off Period for a specific duration. During this period, they will be unable to make deposits into the Casino and will be excluded from all promotional offers. However, they are still able to withdraw any remaining funds in their account. The Cooling-Off Period is applied immediately, and once it expires, the account will automatically be re-activated.
Self-Exclusion Limit. A player can set a Self-Exclusion Limit for a defined period. When this limit is in place, their Player Account will be immediately disabled, and they will be excluded from all promotional offers for the duration of the limit. They will not be able to deposit or play while the limit is active. However, manual withdrawal can be initiated via customer support. Once the limit expires, the account will automatically be re-activated.
Session Limit. A player can also set a Session Limit to restrict the amount of time spent gambling. This limit takes effect instantly, and if the player reaches the set time, they will be automatically logged out of their account. The session limit can be set anywhere from 6 minutes to 1,000,000 minutes.
2.2 Self-Exclusion by request
Players can also contact the support team via email to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.
If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance. The support team will respond within a reasonable timeframe and assist with the process.
Active self-exclusion does not exempt a player from the verification procedure if required to process funds. Any remaining funds will be paid out according to the casino's withdrawal limits.
3. Problem Gambling
As a licensed and responsible operator, we recognize the importance of promoting responsible gambling and are fully committed to taking all necessary measures to prevent gambling-related harm. Our aim is to provide a safe and secure environment where gambling remains an enjoyable and recreational activity.
We place great emphasis on identifying and minimizing the risks associated with problem gambling. To this end, we have implemented tools such as deposit limits, time-outs, self-exclusion options, and access to responsible gambling information.
Despite these efforts, gambling can in some cases become addictive. If a player feels that their gambling behavior is becoming problematic, we strongly encourage immediate action.
Players can contact us via live chat, email, or contact form. All cases will be handled with strict confidentiality and sensitivity.
Our support team will respond promptly and assist by applying appropriate measures such as self-exclusion or providing access to external support services.
4. External Help
Players seeking consultation or support can contact the following organizations:
5. Protection of Minors
The Casino only accepts players who are at least 18 years old and uses all available methods to prevent minors from registering and playing on the Website. The Casino reserves the right to request proof of identity, and if a player has not reached the legal age, access will be denied.
Due to the nature of the Internet, minors may still access gambling websites. Therefore, parents are encouraged to use protective software. More information can be found at:
